The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • All notices from Phyllis Neufeld - The Neufeld Collection to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Phyllis Neufeld - The Neufeld Collection shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:


    Delivery shall be deemed to have been made by You to Phyllis Neufeld - The Neufeld Collection five (5) days after the date sent.


  • Copyright
  • All content appearing on this Web site is the property of:

    Phyllis Neufeld - The Neufeld Collection

    Copyright © 2009-2012 Phyllis Neufeld - The Neufeld Collection. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2009-2012 Phyllis Neufeld - The Neufeld Collection. All rights reserved.


  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Phyllis Neufeld - The Neufeld Collection. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Phyllis Neufeld - The Neufeld Collection or any third party, except as expressly granted herein.


  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Phyllis Neufeld - The Neufeld Collection and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Phyllis Neufeld - The Neufeld Collection believes that customer conduct violates applicable law or is harmful to the interests of Phyllis Neufeld - The Neufeld Collection and its subsidiaries.


  • Privacy Policy
  • Phyllis Neufeld - The Neufeld Collection use of personal information that you may submit to Phyllis Neufeld - The Neufeld Collection through this Web site is governed by the Phyllis Neufeld - The Neufeld Collection Privacy Policy.

    Phyllis Neufeld/the Neufeld Collection is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to jewelry@phyllisneufeld.com with "unsubscribe" as the subject line. Phyllis Neufeld/the Neufeld Collection does not sell, trade or rent your personal information to others.



  • Shipping & Delivery

  • Shipments are insured and sent either via USPS or FedEx. A signature is required for delivery. All packages are subject to a $4 handling fee to cover the cost of the required signature and shipping insurance.

    At this time, Phyllis Neufeld - The Neufeld Collection ships merchandise to locations within the United States, including Alaska, and Hawaii. Additionally, Phyllis Neufeld - The Neufeld Collection ships merchandise to Australia, Austria, Canada, Chile, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Scotland, Singapor, South Africa, Spain, Sweden, Switzerland, United Kingdom, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.


  • International
  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Phyllis Neufeld - The Neufeld Collection is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.


  • Sales Tax
  • Phyllis Neufeld - The Neufeld Collection charges sales tax for merchandise ordered on this Web site, based on the applicable CA state sales tax of 9%.


  • Return Policy
  • You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Phyllis Neufeld - The Neufeld Collection reserves the right to change its payment procedures at any time without prior notice to you.

    Returns on any item are typically honored only when there was a gross error in the website listing.

    Due to technical variations in computer monitors, colors of jewelry pieces cannot be exactly represented.